Growth · Full-time
Customer Success
Remote · US / CA / EU / UK
Be the person members talk to, own their experience from first login through long-term retention.
Kolo's members are thoughtful retail investors who care about quality. Your job is to make sure they get it. You'll handle onboarding, answer hard questions about the product, surface patterns to the team, and be the internal voice for what members actually need.
This is a small-team role with real ownership. There's no script and no queue to drain, you'll use judgment, communicate clearly, and work closely with product and engineering when something needs fixing.
We're looking for someone who can grow into this role or already has. Whether you're a strong generalist early in your career or a seasoned CSM with a book of accounts, if you care about the member experience and communicate well, we want to talk.
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